Nexus
Health

Privacy First

At all stages, we develop our systems with your privacy in mind.

Own your data

You have full control over the data in the system, change it or delete it whenever you want.

Encryption

All of our services leverage the security provided by encription. From https and database encryption.

Regulatory Compliance

Developed with PIPEDA in mind. Click on the button below to see the status of our path to compliance with other regulations.

Access Notifications

We track and will notify you everytime your account and public profile are accessed.

UUID QR codes

A NexID is a random 32 digit UUID. Resulting in more NexID's than stars in the galaxy.

Hi! I'm Matthew Kim, Nexus Health Co-Founder, and CEO.

If you have any questions not answered in our faq or privacy page then feel free send us an email at privacy@nexushealth.ca; our privacy officer will get back to you as soon as possible.

PIPEDA Inquiry Process

As part of our adherence with PIPEDA, a customer can reach out to our privacy officer; this can be used to ask general questions related to our privacy policies/measures, or you can ask him to do any of the tasks listed below:

What did I enter in field “x”?
How was my info used?
Where was my info disclosed?
Where was my info obtained?
Amend info that was entered incorrectly due to an error on our end.

To ensure you receive the best service possible we recommend you follow the steps below when requesting an action from our privacy officer:

Send your email to Privacy@nexushealth.ca; please ensure it has a specific request or question.
To confirm your identity we will ask for your first name, last name, and one or more random fields of data that you had entered (if applicable, e.g what did you enter as your blood type?).
Once we've verified your identity we will process your request.
Once completed, we will reply to the original email thread confirming the actions we've taken.

Regulatory Compliance

We have developed our software products and back-end infrastructure with regulatory requirements in mind. We will update this page as we expand the regulations we're compliant with.

PIPEDA (The Personal Information Protection and Electronic Documents Act - Canadian Gov)

Developed in compliance with.

PHIPA (Personal Health Information Protection Act - Ontario Gov)

In progress, many key elements of PHIPA were addressed in our actions taken for PIPEDA.

HIPAA (Health Insurance Portability and Accountability Act - United States Gov)

On the roadmap.

This will be updated in the future.